Frequently Asked Questions
“What is your cut off time for ordering?”
All orders for next day delivery need to be in by 2pm. (Business hours, Monday to Friday. Our office is not manned over the weekend)
“Do you accept late orders on the day of the catering?”
If a client wants to order on the day of their catering we may not have all of the items available. The Catering Company will do its best to deliver all food that is requested by the client.
“Is there a delivery fee for Melbourne CBD?”
We offer free delivery to the CBD. All orders need to reach a $75.00 minimum.
“Will my order contain a vegetarian option?”
Absolutely! We provide a 30% vegetarian component across every order unless stated otherwise.
“Do you cater for dietary needs?”
We cater for dietaries such as fructose friendly, gluten free, dairy free and vegan. They will be wrapped separately with the clients name on them. Please keep in mind that we will do our best to provide similar alternate meals where your dietary requirement is concerned, but sometimes may need to substitute hot food items depending on what is seasonally available.
“What if I want to cancel?”
We require 24 hour notice on cancellations. If you cancel on the day of your catering services we will do our best to accommodate your cancellation request. If the food is already made you will be charged full price.
“Do you bake your cakes and pastries in house!”
Here at The Catering Company we bake everything in house. Our talented pastry chefs work tirelessly to bring you our scrumptious sweet treats.